Rental terms
Rental terms and damage policy
Last updated November 2026
Your rental
Your rental starts on your delivery date and ends on your scheduled pickup date. We keep the card you book with on file. We charge it only for the items in the table below, and we text you before any charge.
Changes and cancellations
Change or cancel free up to 48 hours before delivery. To keep the bins longer, extend online or by text for $1.75 per bin, per week.
Damage and loss
| Event | Charge |
|---|---|
| Normal wear (scuffs, light scratches) | $0 |
| Deep clean (pet hair, food, spills, odor) | $10 per bin |
| Damaged large bin (first one per order is free) | $35 per bin |
| Damaged or unreturned small bin | $25 per bin |
| Unreturned large bin, after 3 business days | $35 per bin |
| Unreturned dolly, after 3 business days | $75 each |
| Late return without an extension | $1.75 per bin, per week |
| Missed pickup (bins not out at the agreed time) | $39 per return trip |
If a bin turns up after a loss charge, we refund it in full, minus any deep-clean fee.
What can't go in the bins
- Hazardous materials, fuel, paint or chemicals
- Perishable food or liquids that can spill
- Weapons or ammunition
- Anything alive
Delivery and pickup
We deliver to your front door, garage or building entrance within your 2-hour window. You don't need to be home. On pickup day, leave nested bins, lids and dollies at the agreed spot.