Privacy policy

Last updated November 2026

What we collect

Your name, email, phone number, delivery and pickup addresses, move dates and payment details. We use them only to deliver, pick up and bill your rental, and to answer your questions.

Analytics

We use basic website analytics to see which pages are useful and where visitors come from. We don't sell this data.

Text messages

If you opt in at checkout, we text delivery windows, pickup reminders and extension offers about your order. Message frequency varies by order. Message and data rates may apply. Reply STOP to opt out, or HELP for help.

How we answer messages

We use AI tools to help answer common questions by text and email, using only our published policies and your order details. Anything about money, date changes or a problem goes to a person.

What we don't do

We don't sell your information, and we share it only with the services that process payments, host our forms and send our messages.

Payments

Payments are processed by Stripe. When you book, Stripe saves your card so we can charge it only for lost or damaged bins under our rental terms. We never see or store full card numbers.

Questions or deletion requests

Email hello@lidlybins.com and we'll respond within 30 days.